Privacy Policy

1. Introduction

Vertes.FX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and contact information
• Account credentials (username and encrypted password)
• MT5 account information (account number, broker details)
• Payment information for subscription services
• Communication preferences and support inquiries

2.2 Trading Data

We collect trading-related information to provide our services, including trade history, account balance, profit/loss data, and bot subscription details.

2.3 Technical Information

We automatically collect certain information when you use our platform, including IP address, browser type, device information, and usage patterns.

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our trading services
• Process transactions and manage subscriptions
• Execute automated trading strategies on your behalf
• Send important notifications about your account and trades
• Provide customer support and respond to inquiries
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (payment processing, hosting)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

5. Data Security

We implement industry-standard security measures to protect your information, including:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and updates
• Access controls and authentication mechanisms
• Secure API connections with MT5 platforms

6. Your Rights and Choices

You have the right to:

• Access and update your personal information
• Request deletion of your account and data
• Opt-out of marketing communications
• Export your trading data
• Withdraw consent for data processing (where applicable)

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information after account closure for legal, regulatory, or legitimate business purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through email or prominent notice on our platform.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@vertesfx.com
Support: Available 24/7 through our platform